Post by mnnuman27 on Dec 5, 2023 6:45:15 GMT
Customers” are therefore an important variable that you must study. Get to know and understand That you have a good product or service But it doesn't meet the needs. There will be no sales. Nowadays, there are tools that will make analyzing your customers easier. are as follows Customer Persona analyzes customer characteristics, preferences, needs, and problems. Basic information : name, occupation, residence, etc. Target : Demand for certain products and services at that time. Problems encountered : Problems encountered Bad experience that creates demand for products and services Media interests : People they follow, Pages they follow Customer Journey The journey of customers through various channels. Before deciding to buy the product or service, for example, start by searching on the website.
Continue your studies on social media, ask people close to you, and then decide to buy, etc. Digital Phone Number List Touchpoint each daily activity each moment What channels do customers view information or use? A rough example of customer analysis of a business that sells event wear. Customer Persona Ms. Alice, 30 years old, has a restaurant business. Interested in bridesmaid dresses? But I'm having trouble losing weight. Therefore looking for a dress that can camouflage the figure when worn. Customer Journey Ms. Alice always has steps before purchasing a product. They search for information through Google first, then continue their studies through Instagram or Facebook and purchase products through Line. Digital Touchpoint Ms. Alice usually opens email in the morning, plays FB/IG during the day and evening, and watches YouTube in the evening. Such rough customer analysis information This allows you to present your products to the needs of your customers.
They may present educational content on the topic “5 techniques for choosing clothes to look slimmer” through the website. To make customers know the brand and trust it more. You can also present your content as images via Instagram and Facebook for Alice to see. It helps increase confidence that wearing the shop's clothing will make your figure look slimmer. As well as including a contact channel as Line in every content. Customer analysis first To market this Makes you more likely to close sales to customers like Ms. Alice. If you know your customers well enough You will be able to market it more easily. Especially online marketing that has the ability to track and collect customer information. The more you understand your customers' behavior and needs, the better. It's even more beneficial to the business. Make it easy to capture them, close sales, and get them to spread the word. You can continue to be a brand loyalist.
Continue your studies on social media, ask people close to you, and then decide to buy, etc. Digital Phone Number List Touchpoint each daily activity each moment What channels do customers view information or use? A rough example of customer analysis of a business that sells event wear. Customer Persona Ms. Alice, 30 years old, has a restaurant business. Interested in bridesmaid dresses? But I'm having trouble losing weight. Therefore looking for a dress that can camouflage the figure when worn. Customer Journey Ms. Alice always has steps before purchasing a product. They search for information through Google first, then continue their studies through Instagram or Facebook and purchase products through Line. Digital Touchpoint Ms. Alice usually opens email in the morning, plays FB/IG during the day and evening, and watches YouTube in the evening. Such rough customer analysis information This allows you to present your products to the needs of your customers.
They may present educational content on the topic “5 techniques for choosing clothes to look slimmer” through the website. To make customers know the brand and trust it more. You can also present your content as images via Instagram and Facebook for Alice to see. It helps increase confidence that wearing the shop's clothing will make your figure look slimmer. As well as including a contact channel as Line in every content. Customer analysis first To market this Makes you more likely to close sales to customers like Ms. Alice. If you know your customers well enough You will be able to market it more easily. Especially online marketing that has the ability to track and collect customer information. The more you understand your customers' behavior and needs, the better. It's even more beneficial to the business. Make it easy to capture them, close sales, and get them to spread the word. You can continue to be a brand loyalist.